Cancellation and Refund Policy
What you get back depends on how far ahead of your check-in you cancel. These are the figures set out in our terms and conditions, and they are what the booking system applies when you cancel - so there are no surprises at the end of it.
| When you cancel | Refunded | Retained |
|---|---|---|
| 7 days or more before check-in | 75% | 25% |
| 2 to 7 days before check-in | 70% | 30% |
| 1 to 2 days before check-in | 60% | 40% |
| 12 to 24 hours before check-in | 50% | 50% |
| Less than 12 hours before check-in | Cannot be cancelled online | |
The retained share is charged on room rent plus taxes, as set out in our terms and conditions. Please call us if your check-in is less than 12 hours away.
The details
- The retained share is calculated on room rent plus taxes. The rest of the tax is refunded with the room rent.
- Bulk bookings are 50% flat, whenever they are cancelled. Bulk bookings are arranged with us directly and cancelled the same way, so the slabs above do not apply to them - call us on 8380009031.
- The service charge is not refundable at any stage.
- Refunds are marked pending at the moment you cancel and are processed within 15 days, back to the card, account or UPI ID you paid from.
- The time is measured from when you cancel to your check-in date and time, not from when you booked.
- Cancel from the cancellation page with your booking ID, or from your account if you booked while signed in.
How to cancel
- Open the cancel booking page.
- Enter the booking ID from your confirmation email, for example SSN568257.
- The refund due is shown before you confirm - check it, then proceed.
Questions about a cancellation already made? Call 02423 256257 or 8380009032 with your booking ID to hand.